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ICC/Decision Services has been providing marketing research and services to retailers since the early 1970's. Their main objective in utilizing the Internet has been to streamline communications with their approximately 130,000 field reps.

Using their Web site, ICC/Decision Services has cut expenses by not having to pay postage for items they send out to their clients. Their phone bills have also been greatly reduced. ICC/Decision Services is also saving money by outsourcing labor and customizing their Web-based software, which allows them to schedule and track the fieldwork more efficiently. All of this has allowed ICC/Decision Services to perform better research with a lower turn-around time in reporting results to their clients.

"INetU has provided valuable advice to us on numerous occasions and helped us make sure we have what we need," explains Mark Kutt of ICC/Decision Services. "The support team in particular has been extremely responsive to our requests as well as proactive in alerting us of new releases of virus protection, server upgrades and more."

Citing a memorable example of INetU's company-wide commitment to service, Kevin Leifer, Senior Account Executive spoke about an issue ICC/Decision Services recently had: "One of INetU's techs called from his home after his shift had ended, but the resolution had not yet been reached. He used his own time to ensure the issue was resolved."

When asked if they would recommend INetU Managed Hosting to other companies, Kutt said, "Yes. They know what they're doing and they do what they say they will...no BS, no excuses...they just get the job done. INetU's customer service is first-rate."

ICC/Decision Services [www.iccds.com]